The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.
Mary Rose does not keep any private or personal information such as email address, address details etc. Etsy May store this personal information for security purposes but will not be used for marketing purposes.
Unsure of what size to order, just send me a private message with wall dimensions or event you would like to use my work for and I can reccomend the best option.
On arrival of your order, please take care in opening box, bubble wrap and Inside packaging. Cut along tape on box to open.
Delicate items are wrapped especially carefully to absorb shock in transit. When opening please remove protective packaging carefully and take your time to avoid breakages and damaging item.
With all of my flower letters wall hooks are provided on back of business card for you to attach and hang on wall. I leave this as an open option in case you wish to hang flush to the wall,
In this case I recommend command picture hanging strips and these are not provided.
Due to the delicate nature of the item I do
Not provide hanging strips for the names unless requested in personalisation box at checkout. All walls you wish to hang names are Finished with different components. Paint, paper, wood, brick etc I can not be responsible for the hanging of this item. Command picture hanging strips are Recommended and are easily sourced in supermarkets, department stores, amazon etc
All sizes are shown on each listing and again clearly shown on each item description. Please ensure when ordering you make sure all Finer details are taken note of so the size is one you are happy with on arrival.
Please be aware when ordering my cursive names that font proof is available before ordering. This is explained on item listing. If this is not requested I can only assume you are happy with name style and your name will go to
Cutting stage. When received if not exactly what you expected then please contact me within 14 days of delivery.
Please ensure if ordering more than one number the quantity is reflected at checkout. If ordering single digits then one needs to be placed in basket. Double digits then two in basket and so on and so forth.
If order has been delayed and surpassed eta with courier I will then be able to investigate.
Response from courier can take up to 10 working days during busy periods.
I will then advise of next stage once located or declared missing in transit